All products will ship via our carrier(s), FOB shipping point, unless otherwise noted and confirmed on your purchase order.
Product Return Policy
Inovity (formerly BARCODE IS SYSTEMS, INC.) maintains the following policy on product returns. To proceed with your product returns requests, you must read and agree to the following information. If you have any questions about a return, please contact our Client Services department at 800-452-7418, then press 5.
A Return Materials Authorization (RMA) number is required for all returns. An Inovity representative will provide this number by email or fax after your return request is evaluated. Filling out a repair request form does not guarantee an RMA will be issued by Inovity.
Product will be returned to customer under the following conditions:
a. If a product is returned missing any components sent with the original order.
b. If the condition of the returned product is in any way misrepresented.
c. If the received product is damaged in any way.
d. If there is not a valid and visible RMA number.
e. If a product returned on a DOA is tested as a full-functioning product.
Open software, custom labels and custom-programmed equipment are non-returnable. Products that show signs of use are not returnable as DOA.
After receipt and inspection of an authorized product return, Inovity will issue full credit to customer's account. Credit card orders will be credited to the card used for original payment.